Frequently Asked Questions

Have a question?

Some of the most frequently asked ones

Making a payment
Who can I contact for assistance?

For all enquires the fastest way to get help is through our Live Chat Box found on this website, or send you request/queries to edu@transfermate.com.

How soon can I make a payment?

Once you have registered you will be free to make payments, those payments will be processed on receipt of your identification and payment receipt and these must be sent to edupayments@transfermate.com.

How long does a transaction take?

Once we have received your payment in to our local bank account in your country we make payment the same day from our account to your institution. These payments are generally received by your institution the same day if payments are received in to our local account in your country before 2pm GMT.

How will I know if my payment has been successful?

We provide you with full online payment tracking 24/7, you can log in to this by accessing your account and clicking on "Enter Your Tracking" to view the up to date status of your payments and view your payment history of all transactions

Where can I get a transaction receipt?

You can obtain Electronic Fund Transfer Receipts within Your Tracking Account, found by clicking on "Enter Your Tracking" from within your TransferMate account.

Can a family member make payments through my TransferMate account?

Yes, providing your family member provides us with the relevant Anti-Money Laundering Identification (student photo Indentification and school's Invoice or Offer letter). This must be sent to edupayments@transfermate.com) then we are happy to allow family members to make payments on your behalf to your institution. For more assistance on this topic please contact edu@transfermate.com or visit your Live Chat Box found on this website.

Can I make same currency transactions?

TransferMate is designed to allow international students to make cross currency transactions free of charge at reduced rates of exchange, any same currency transactions will hold a £10 or equivalent amount charge to cover our base costs of performing this type of transaction.

Why do I need to provide Identification?

By law we are required to identify the person transferring funds to our bank account. Your identification will ensure that you and your institution are protected against Money Laundering attempts.

What is accepted as viable Identification?

Any letter of offer/acceptance, including your name, which has been posted to you by the institution you are wishing to make payments to. In addition we must receive a scanned copy of your photo identification (passport).

Will I be charged for using this service?

All TransferMate services are completely free of charge although you may be charged by your bank for making a local transaction, this is unfortunately out of our control.

Will my beneficiary institution be charged for receiving payments from my TransferMate account?

All TransferMate services are completely free of charge and we do not charge for transactions, so you can rest assured that your institution will not be charged for receiving your international payment.

The security of your payments is our top priority at TransferMate. We use trusted banks and partners around the world with whom we've built established relationships. Our team constantly assesses our systems and try to identify and eliminate any possible risks or flaws. All payments made with TransferMate are transferred through SSL technology using 256 bit encryption, ensuring the safety of information.

  • australian government
  • central bank of ireland