What country are you calling from?
Contact Information
- Email:
- edu@transfermate.com
- Phone:
- +61 282 976 106
- Address:
- Suite 3, Level 13
222 Pitt St.
Sydney, NSW 2000 - Country:
- Australia
- Email:
- edu@transfermate.com
- Phone:
- 0800 892 0072
- Address:
- Rua Funchal 263, 4 andar
CEP 04551-060 - City:
- São Paulo – SP
- Country:
- Brazil
- Email:
- edu@transfermate.com
- Phone:
- + 1 613 686 3608
- City:
- Ottawa
- Country:
- Canada
- Email:
- edu@transfermate.com
- Address:
- Room C612, Beijing Lufthansa Office Building,
No. 50 Liangmaqiao Road, Chaoyang District,
Beijing - Country:
- China
- Email:
- edu@transfermate.com
- Phone:
- +33 170653049
- Address:
- 4 rue Galvani
- City:
- 75838 Paris Cedex 17
- Country:
- France
- Email:
- edu@transfermate.com
- Phone:
- 000-800-100-7092 (Toll-free)
- Address:
- Ascent Business Center,
T-31, Sej Plaza, 3rd Floor,
Marve Road, Malad (West) - City:
- Mumbai
- Country:
- India
- Email:
- edu@transfermate.com
- Phone:
- +353 1 8872892
- Address:
- 14 St. Stephens Green
- City:
- Dublin 2
- Country:
- Ireland
- Email:
- edu@transfermate.com
- Phone:
- +39 0645200133
- Address:
- 15 Via del Gesu
- City:
- 254 Roma
- Country:
- Italy
- Email:
- edu@transfermate.com
- Phone:
- +81 345780482
- City:
- Tokyo
- Country:
- Japan
- Email:
- edu@transfermate.com
- Address:
- 4th & 5th floors
14 Terbatas Street - City:
- Riga LV1011
- Country:
- Latvia
- Email:
- edu@transfermate.com
- Phone:
- 1 800 813 816 (Toll-free)
- Country:
- Malaysia
- Email:
- edu@transfermate.com
- Phone:
- +52 5553509193
- City:
- Mexico City DF
- Country:
- Mexico
- Email:
- edu@transfermate.com
- Phone:
- +44 207 659 9190
- Address:
- Adeola Hopewell Street
P.O.Box 70381,
Victoria Island - City:
- Lagos
- Country:
- Nigeria
- Email:
- edu@transfermate.com
- Phone:
- +47 21554649
- City:
- Oslo
- Country:
- Norway
- Email:
- edu@transfermate.com
- Phone:
- +44 207 659 9190
- Address:
- I.I. Chundrigar Road
- Country:
- Pakistan
- Email:
- edu@transfermate.com
- Phone:
- +44 207 659 9190
- Address:
- PO Box 56921
- City:
- Riyadh 11564
- Country:
- Saudi Arabia
- Email:
- edu@transfermate.com
- Country:
- Thailand
- Email:
- edu@transfermate.com
- Phone:
- +44 207 659 9190
- Address:
- 1st Floor, 277-281 Oxford Street
- City:
- London, W1C 2DL
- Country:
- United Kingdom
- Email:
- edu@transfermate.com
- Phone:
- +1 312 496 6606
- Country:
- USA
Have a question?
Some of the most frequently asked ones
Making a payment
For all enquires the fastest way to get help is through our Live Chat Box found on this website, or send you request/queries to edu@transfermate.com.
Once you have registered you will be free to make payments, those payments will be processed on receipt of your identification and payment receipt and these must be sent to edupayments@transfermate.com.
Once we have received your payment in to our local bank account in your country we make payment the same day from our account to your institution. These payments are generally received by your institution the same day if payments are received in to our local account in your country before 2pm GMT.
We provide you with full online payment tracking 24/7, you can log in to this by accessing your account and clicking on "Enter Your Tracking" to view the up to date status of your payments and view your payment history of all transactions
You can obtain Electronic Fund Transfer Receipts within Your Tracking Account, found by clicking on "Enter Your Tracking" from within your TransferMate account.
Yes, providing your family member provides us with the relevant Anti-Money Laundering Identification (student photo Indentification and school's Invoice or Offer letter). This must be sent to edupayments@transfermate.com) then we are happy to allow family members to make payments on your behalf to your institution. For more assistance on this topic please contact edu@transfermate.com or visit your Live Chat Box found on this website.
TransferMate is designed to allow international students to make cross currency transactions free of charge at reduced rates of exchange, any same currency transactions will hold a £10 or equivalent amount charge to cover our base costs of performing this type of transaction.
Identification
By law we are required to identify the person transferring funds to our bank account. Your identification will ensure that you and your institution are protected against Money Laundering attempts.
Any letter of offer/acceptance, including your name, which has been posted to you by the institution you are wishing to make payments to. In addition we must receive a scanned copy of your photo identification (passport).
Fees
All TransferMate services are completely free of charge although you may be charged by your bank for making a local transaction, this is unfortunately out of our control.
All TransferMate services are completely free of charge and we do not charge for transactions, so you can rest assured that your institution will not be charged for receiving your international payment.
The security of your payments is our top priority at TransferMate. We use trusted banks and partners around the world with whom we've built established relationships. Our team constantly assesses our systems and try to identify and eliminate any possible risks or flaws. All payments made with TransferMate are transferred through SSL technology using 256 bit encryption, ensuring the safety of information.
We are comprehensively monitored by governing bodies across the globe such as FINCEN, FINTRAC, AUSTRAC, the Central Bank of Ireland and the Reserve Bank of India. Unlike other providers we have Professional Indemnity Insurance, meaning your money is safe at all times.
