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Get in touch and let us know how we can help.

You can find contact details for our global offices below.

If your country is not in the list below, please contact us via email at edu@transfermate.com
or click here for our LiveChat support.

ireland flag

Ireland (Global HQ)

IDA Business and Technology Park,
Ring Road,
Kilkenny,
Ireland
R95 ETN5
Phone: +353 1 635 3700
Email: edu@transfermate.com

ireland flag

Ireland – Dublin

14 Stephens Green,
Dublin 2,
Ireland
D02 Y611
Phone: +353 1 635 3700
Email: edu@transfermate.com

australia flag

Australia

Unit 1706,
17th Floor,
9 Castlereagh Street
Sydney NSW 2000,
Australia
Phone: +61 2 9037 2735
Email: australia@transfermate.com

bulgaria flag

Bulgaria

1 Bacho Kiro Street,
Floor 8,
Varna,
9000
Bulgaria
Phone: +359 52 68 68 69
Email: edu@transfermate.com

Brazil flag

Brazil

Rua Funchal 263, 4 andarCEP 04551-060,
São Paulo – SP Brazil
Phone: +55 280 0891 3501
Email: edu@transfermate.com

canada flag

Canada

3001 - 1 Place Ville Marie
Montréal Quebec,
H3B 4N8,
Canada
Phone: +1 647 724 2412
Email: edu@transfermate.com

china flag

China

Phone: +86 4008 201 513
Email: edu@transfermate.com

united arab emirates flag

Dubai

Unit N309, Level 3
Emirates Financial Towers
Dubai International Financial Centre
Dubai, United Arab Emirates
Phone: +971 6 0052 1403
Email: edu@transfermate.com

hong kong flag

Hong Kong

18/F, Radio City,
505-511 Hennessy Road,
Causeway Bay,
Hong Kong
Phone: +852 2245 3295
Email: edu@transfermate.com

India flag

India

The Empire Business Center
414, Senapati Bapat Marg
Lower Parel,
Mumbai City
Maharastra-MH
400013
Phone: +91 800 050 2394
Email: edu@transfermate.com

malaysia flag

Malaysia

Unit 39-02 (East Wing), Q Sentral, 2A
Jalan Stesen Sentral 2
Kuala Lumpur Sentral
50470 Kuala Lumpur
Malaysia
Phone: 015-48769311
Email: edu@transfermate.com

mexico flag

Mexico

Av. Insurgentes Sur 1431 Piso 10 Of. 1012,
Col. Insurgentes Mixcoac
Alcaldía Benito Juárez
CP 03920
Mexico
Phone: +52 55 71000986
Email: edu@transfermate.com

new zealand flag

New Zealand

Spaces Commercial Bay Tower,
Level 17 office 1853,
15 Customs Street West,
Auckland 1010,
New Zealand
Phone: +64 9984 9400
Email: edu@transfermate.com

philippines flag

Philippines

Unit 25D, 2/F Zeta II BLDG.
191 Salcedo St.
San Lorenzo Village
Makati City 1223
Philippines
Phone: +63285394318
Email: edu@transfermate.com

singapore flag

Singapore

20 Collyer Quay,
#23-01
Singapore
049319
Phone: +65 3163 1121
Email: edu@transfermate.com

united kingdom flag

United Kingdom

Suite 12, Dean Swift Building,
Armagh Business Park,
50 Hamiltonsbawn Road,
Armagh, BT60 1HW,
United Kingdom
Phone: +44 207 659 9185
Email: edu@transfermate.com

united states flag

USA

5555 Glenridge Connector,
Suite 200,
Atlanta Georgia,
USA
Phone: +1 866 2174020 (Toll-Free)
Email: edu@transfermate.com

Have a question?

Some of the most frequently asked questions

Making a payment
Who is TransferMate?

TransferMate is a market leading, globally regulated, payments technology company, enabling users to send cross-border payments faster and easier than ever before.

Why use TransferMate?

TransferMate is an easy to use online payment solution for the education sector. The service offers a secure and fast way to send payments globally at competitive rates. The system allows international payments to be made via local banking networks where transfers can be made in sender's own currency.

What Customer Support do you offer?

Our Customer Service team are available 24/5 Monday to Friday and at weekends. For all enquiries the fastest way to get help is through our Live Chat Box or send your queries to edu@transfermate.com.

How can I pay using TransferMate?

Once you follow the registration steps you will be provided with detailed Payment Instructions.
As the rate provided is valid for 48 hours only you must transfer your funds as soon as possible.

Do I need to provide any documents?

Our Customer Service Team will contact you if supporting documents are required. There is no need to send documents unless requested by us.

Can a family member pay on my behalf?

Yes, this is possible however some identification documents may be required. Our Customer Service Team will contact you if documents are required. Please be advised that some restrictions apply if you are paying from India or China.

Will I be charged for using this service?

TransferMate does not charge a fee for cross currency transactions. You may be charged by your bank for making a local transaction and this is unfortunately out of TransferMate's control. TransferMate may apply a fee for same currency transactions.

Identification
How long does it take for the institution to receive my payment?

Once TransferMate receives your funds, your funds are transferred to the institution without delay, usually within 48 hours (excluding weekends).

Typically, if you send your funds to us via bank transfer it will take between 2-3 working days to reach our bank accounts. However, some banks may take longer, and this is outside of our control. Your bank can advise you of timeframes.

Credit card payments take between 3-7 working days for the funds to clear into our account. TransferMate can only transfer cleared funds.

If your payment status has not changed for 3 working days after you have sent the funds to us, please request proof of payment from your bank (bank receipt and SWIFT MT103 when available) and send it to us at edu@transfermate.com and our Customer Service Team can check for an update.

What is the status of my payment?

To check the status of your payment, you can log in to your TransferMate online account and in the Payment History section you can check the status of your payment by clicking on each booking.

Status Explanation
Registered: You have successfully registered and TransferMate is awaiting your funds
Pending: Funds have been received by TransferMate and your payment is being processed
Paid: TransferMate has sent the funds to your institution
Inactive: The booking is no longer active as TransferMate has received a cancellation request from you, or funds have not been received within the agreed timeframe.

If your payment status has not changed for 3 working days after you have sent the funds to us, please request proof of payment from your bank (bank receipt and SWIFT MT103 when available) and send it to us at edu@transfermate.com and our Customer Service Team can check for an update.

Fees
How will I know if the payment is successful?

A payment notification will be emailed to you confirming your payment has been sent by Transfermate to the Institution.

Can you provide me with a receipt for the payment?

Transfermate will email a payment notification confirming your funds have been transferred to the Institution. If you require a receipt that your fees have been paid then please contact your institution.

How long does it take to process my refund?

Refunds are processed as soon as possible.

However in some instances proof of payment is required (confirming the full account name and number) to process your refund. Our Customer Service Team will contact you if this is the case. Proof of payment must be submitted to Transfermate within 5 working days, or the funds will be returned to the institution.

Please note that some refunds depending on the payment method may take up to 15 working days to credit back to your account.

What is a 1098-T Form?

Form 1098-T Tuition Statement, is a one-page tax form filled by eligible education institutions. The institution must complete a form for every student that is currently enrolled and paying qualifying tuition and related expenses. A copy of the form is kept for records or sent to the student by the institution therefore if you require a copy, please contact your institution.

How do I cancel a payment?

If you want to cancel your payment, please contact Customer Service Team as soon as possible at edu@transfermate.com

My card was declined

If you have sufficient funds and you have entered your card details correctly, please check with your card provider if there are any restrictions or limits to your card payments.

I am being advised that I already have an account

When you first register with TransferMate a link to your account is emailed to you. You can access your account using this link.

If you do not have the email then please contact your institution.

I can not remember my password for my account

If you don't remember it, please use the "Forgot your Password" option to reset it.

The security of your payments is our top priority at TransferMate. We use trusted banks and partners around the world with whom we've built established relationships. Our team constantly assesses our systems and try to identify and eliminate any possible risks or flaws. All payments made with TransferMate are transferred through SSL technology using 256 bit encryption, ensuring the safety of information.

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