Have a question?
Some of the most frequently asked ones
所有询问最快的帮助方式是通过找到这个网站上的在线聊天窗口，或者把您的要求或者问题发送到 info@paytostudy.com.
一旦您注册了，您就免费付款，这些付款将在收到你的身份证明和支付收据后进行处理，这些款项必须发送到 confirm@paytostudy.com.
一旦我们在贵国的本地银行帐户收到您的付款，我们将在同一天从我们的帐户向您的机构付款。这些付款通常当天您所在的机构可以收到，如果您是在当地时间下午2点前收到我们当地的帐户的话。
Once you follow the registration steps you will be provided with detailed Payment Instructions.
As the rate provided is valid for 48 hours only you must transfer your funds as soon as possible.
您可以在您的追踪账户中获得电子转账收据，通过点击“进入你的追踪”账户，在您的PaytoStudy 账户中找到.
是的，假如您的家庭成员为我们提供有关的反洗钱证明(学生照片证明和学校的发票或录取通知书)，必须发送到 confirm@paytostudy.com) 然后，我们很高兴能让家庭成员为您的机构支付费用。关于这个话题的更多的帮助请联系 info@paytostudy.com 或者找到这个网站的在线聊天窗口。
PaytoStudy的目的是让国际学生能够在汇率降低的情况下免费进行交叉货币交易，任何相同的货币交易都将收取10英镑或同等的费用来支付我们执行这类交易的基本成本。.
根据法律，我们必须确定将资金转移到我们的银行账户的人。您的身份证明将确保您和您的机构免受洗钱企图的保护.
已提供录取信以及您护照的一份扫描件。您不再需要做下一步了.
所有的PaytoStudy服务都是完全免费的，尽管您可能会被您的银行收取当地的交易费用，但遗憾的是，这是我们无法控制的.
所有的PaytoStudy服务都是完全免费的，我们不收取交易费用，所以您可以放心，您的机构不会因为收到您的国际付款而被收取费用.
Refunds are processed as soon as possible.
However in some instances proof of payment is required (confirming the full account name and number) to process your refund. Our Customer Service Team will contact you if this is the case. Proof of payment must be submitted to Transfermate within 5 working days, or the funds will be returned to the institution.
Please note that some refunds depending on the payment method may take up to 15 working days to credit back to your account.
Form 1098-T Tuition Statement, is a one-page tax form filled by eligible education institutions. The institution must complete a form for every student that is currently enrolled and paying qualifying tuition and related expenses. A copy of the form is kept for records or sent to the student by the institution therefore if you require a copy, please contact your institution.
If you want to cancel your payment, please contact Customer Service Team as soon as possible at edu@transfermate.com
If you have sufficient funds and you have entered your card details correctly, please check with your card provider if there are any restrictions or limits to your card payments.
When you first register with TransferMate a link to your account is emailed to you. You can access your account using this link.
If you do not have the email then please contact your institution.
If you don't remember it, please use the "Forgot your Password" option to reset it.
The security of your payments is our top priority at TransferMate. We use trusted banks and partners around the world with whom we've built established relationships. Our team constantly assesses our systems and try to identify and eliminate any possible risks or flaws. All payments made with TransferMate are transferred through SSL technology using 256 bit encryption, ensuring the safety of information.
